The information below outlines our terms and conditions of business for patients and customers of the clinic and shop.

Respectful Conduct

Our staff are here to help and deserve to be treated with respect at all times.

We have a zero tolerance policy towards any aggressive behaviour, whether verbal, physical, or written (e.g. email).

If this occurs, we reserve the right to terminate our working relationship immediately.

Refunds may not be provided, depending on the circumstances.

Appointment and Consultation Guidelines

Intake forms must be completed in full and submitted at least 3 working days before your consultation.

Please arrive on time for your appointment, as we cannot extend sessions if you are late.

As a collaborative practice, some consultations may be audio live-streamed securely to our clinical team for support where appropriate. No recordings are made.

Zoom consultations are not recorded.

All personal data provided through intake forms or consultations is handled in accordance with our privacy policy and UK data protection laws.

Cancellation and Communication Policy

We operate a strict 3 working day cancellation policy.

Failure to provide notice within this time will result in the full fee being charged, or the session being deducted from your package.

Email is not a substitute for a follow-up appointment. Clarification on reports is fine, but more lengthy emails will be charged at our standard hourly rates.

Therapy Expectations

Bioresonance therapy seeks to uncover the underlying causes of chronic health issues.

Results vary depending on complexity and how long the issue has been present. There is no quick fix, but with diligence and professional guidance, improvements often occur week by week or month by month.

Complex cases may take longer, so we ask for patience.

Detox reactions can occur and are outside our control. If this happens, contact us immediately for guidance.

To achieve results, clients will typically need 2-hour sessions every 2 to 3 weeks, or more frequently for chronic conditions. Your personalised therapy and payment plan will be discussed.

Where appropriate, additional supportive therapies such as Forest Air, targeted supplements, and lifestyle guidance may be recommended to enhance your healing process.

Clients are expected to follow the agreed recommendations and remain engaged in the process for best results.

Reassessments and Notifications

If more than 6 months have passed since your last follow-up, a new initial appointment and scan will be required.

Please inform us if you are undergoing surgery or any medical procedure during your programme.

Accessibility

Please note there is no step-free access at the clinic. If this is a requirement, contact us in advance to discuss your needs.

If you have specific access needs, please contact us at hello@inna.health so we can support you.

Medical Disclaimer

Our services are not a substitute for medical diagnosis.

Clients with serious conditions are expected to have undergone medical evaluations beforehand.

We do not take responsibility for decisions to start, stop, or change prescription medications. Always consult your medical provider first.

Shop Policy and Refunds

Physical Products (from Inna Health)

If you change your mind, no problem. Just let us know and return the item within 14 days of receiving it.

To be eligible for a refund:

• Items must be unopened, unused, and in their original condition

• Please email hello@inna.health within 14 days of receiving your item to let us know you’d like to return it

• You then have another 14 days to send it back to us

• Return postage is your responsibility unless the item is damaged or we sent the wrong thing

• We recommend using tracked shipping for peace of mind

Once your return arrives and we’ve checked everything is in order, we’ll process your refund back to your original payment method within 7 to 10 working days.

Customers have the legal right to cancel physical product orders within 14 days of receiving their goods, provided items are unopened, unused, and in their original condition.

International Orders (Customs & VAT)

If you are ordering from outside the UK, please be aware that your parcel may be subject to local customs checks once it reaches your country. Any import duties, VAT or handling fees charged by customs are the responsibility of the recipient and are set by your local authorities, not by us.

We always complete customs paperwork accurately and transparently to help your order move through smoothly, but we have no control over any charges that may be applied or any delays caused by customs processing.

If you have any questions before ordering, you are very welcome to get in touch and we’ll happily help.

Affiliate Products

Some items in our shop are fulfilled by trusted third-party brands. These are clearly marked and follow the brand’s own return and delivery policies. If you need help, please contact the brand directly via the information provided in your order confirmation.

Inna Health is not responsible for returns, delivery issues, or product quality for affiliate items, but we are happy to point you in the right direction if needed.

Digital Products (courses, downloads, etc.)

Because digital content is available instantly, these items are non-refundable once accessed or downloaded.

By completing your purchase, you agree to immediate access and waive your right to a 14-day refund, as outlined in UK consumer law.

If you have any trouble accessing your digital product, just email hello@inna.health and we’ll do our best to help.

Therapy Bookings & Packages

Booking timeframe: Packages should be booked within 4 weeks of purchase and used within the timeframe stated at checkout (unless otherwise agreed).

Refunds: Packages can be refunded if cancelled at least 7 days before your first session. After that, packages are non-refundable, though we may offer credit toward future sessions at our discretion.

Cancellations: We operate a 3 working day cancellation policy for all appointments.

Late changes: Late cancellations or missed sessions will be charged in full or counted as part of your package.

Rescheduling: Need to move an appointment? Let us know with enough notice and we’ll always do our best to accommodate you.